Returns & Refunds Policy
Last updated: 10/16/2026
Important Notice:
Return eligibility depends on the item. Sealed hygiene- or safety-sensitive products may not be returnable once opened or used; check the conditions below before ordering.
1. Return Eligibility
You may return unopened and unused products within 7 days of delivery. To be eligible for a return:
- The product must be in its original packaging
- The product must be unopened and unused
- The product must have all original tags and seals intact
- You must provide proof of purchase (order number or receipt)
2. Non-Returnable Items
The following items cannot be returned or exchanged:
- Opened or used items where hygiene or product safety makes a return ineligible
- Products with broken seals
- Items that show signs of use
- Items marked as "Final Sale" or "Clearance"
3. Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 48 hours of delivery. We will arrange for a replacement or full refund, including shipping costs. Please provide photos of the damage when contacting us.
4. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact us via WhatsApp or email with your order number
- Provide a reason for the return
- Wait for our approval and return instructions
- Ship the item back to us using the provided address
- We will process your refund within 5-7 business days of receiving the item
5. Refund Process
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5-7 business days.
6. Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to our error (damaged/defective product, wrong item shipped). In such cases, we will provide a prepaid return shipping label.
7. Exchanges
We only replace items if they are defective or damaged. If you need to exchange for a different product, please return the original item and place a new order for the desired product.
8. Order Cancellations
Orders can be cancelled within 1 hour of placing them. After this time, we cannot guarantee cancellation as the order may have already been processed for shipping.
9. Contact Information
For return requests or questions about this policy, please contact us at:
Email: freedomgoodsforall@gmail.com
WhatsApp: +1 609-500-6226